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Some wise words from Danielle:

The end result of our attempts to work together efficiently by breaking things down is that the topologies of our workplaces are left with gaps and overlaps.

I love this post, not least because it offers a new perspective on the work we do and provides a model for talking about how different teams can better collaborate with each other. There’s much to agree with in this piece, although I found the following to be especially true:

Recognising the gaps and overlaps is only half the battle. If we apply tools to a people problem, we will only end up moving the problem somewhere else.

Some issues can be solved with better tools or better processes. In most of our workplaces, we tend to reach for tools and processes by default, because they feel easier to implement. But as often as not, it’s not a technology problem. It’s a people problem. And the solution actually involves communication skills, or effective dialogue.